Client: Nationhouse Gym Chain
Objective: Assess front-desk service, cleanliness, and trainer engagement.
Method: On-site mystery shopping visits, followed by member satisfaction surveys.
Results: Highlighted gaps in trainer availability and check-in efficiency.
Outcome: Provided a step-by-step plan for operational improvements, increasing member satisfaction scores.
Project Details
- Category: impact
- Client: Kers
- Location: Usa
- Year Of Complited: 2018
- Project Value: 50k
- Surface Area: Masud Rana
- Architect: Istiak