Client: Regional Bank
Objective: Evaluate teller interactions, phone support, and online banking assistance.
Method: Mystery Shopper visits, online surveys, and phone audits.
Results: Noted inconsistencies in compliance protocols and slow online query responses.
Outcome: Delivered a combined report with clear recommendations for training, customer service protocols, and digital support optimization.
Project Details
- Category: impact
- Client: Kers
- Location: Usa
- Year Of Complited: 2018
- Project Value: 50k
- Surface Area: Masud Rana
- Architect: Istiak