Client: Re-Nets Auto Dealership
Objective: Test the customer buying experience, from inquiry to test drive and follow-up.
Method: Mystery Shopper visits and phone-based follow-up survey.
Results: Noted delays in follow-up communications and differences in staff sales approach.
Outcome: Provided recommendations for staff standardization, improving lead conversion rates.
Project Details
- Category: impact
- Client: Kers
- Location: Usa
- Year Of Complited: 2018
- Project Value: 50k
- Surface Area: Skermset
- Architect: Istiak