Client: National Retail Chain Objective: Assess in-store customer service, compliance with company standards, and product availability.Method: Mystery Shopper visit combined with post-visit survey.Results: Identified 3 key areas of improvement: greeting...
Client: Multi-location RestaurantObjective: Evaluate service speed, food quality, and employee professionalism across 5 locations.Method: On-site mystery shopping visits and customer surveys.Results: Found that average service time was 12% longer...
Client: Re-Nets Auto DealershipObjective: Test the customer buying experience, from inquiry to test drive and follow-up.Method: Mystery Shopper visits and phone-based follow-up survey.Results: Noted delays in follow-up communications and...
European languages are members of the same family. The languages only differ in their grammar, their pronunciation and their most common words. pronunciation and more common words. If several...
Client: Nationhouse Gym ChainObjective: Assess front-desk service, cleanliness, and trainer engagement.Method: On-site mystery shopping visits, followed by member satisfaction surveys.Results: Highlighted gaps in trainer availability and check-in efficiency.Outcome: Provided...
Client: Regional Bank Objective: Evaluate teller interactions, phone support, and online banking assistance.Method: Mystery Shopper visits, online surveys, and phone audits.Results: Noted inconsistencies in compliance protocols and slow online query...


